Please click on the links below to view the FAQ answers
How Secure is our online ordering?
All transactions are handled by Paypal through Romancart who use a secure ssl server. These
are tried and tested payment gateways. If you can't trust
Paypal then who can you trust. They offer superb
protection and insurance against fraud and we have been
vetted and passed to use their services. Our bank accounts
and address has been checked and verified. If we abuse these
rights we will be struck off so it's within our interests
to ensure security is maintained. Romancart is also a secure
payment gateway backed by Verisign and we use them to operate our website basket
and checkout facility. They have a product manager and merchant
tools to ensure our online shopping facility is safe and
above all secure. We display our address and our telephone
number so you can speak to us anytime during office hours.
Submitting Powerpoint files IMPORTANT please read
Landscape or Portrait? The sizes in the calculator are for costing your poster size. The orientation of your poster can be landscape or portrait it does not matter. If you set up your document to Portrait and order any of the sizes it will be printed at that size in Portrait. Same applies for Landscape.Preparing your Powerpoint files.
How do I upload an image and how is it linked to my payment?
It is Important to set your slide size exactly to the print size you require. If you don't, then we will print as close as possible to the size you have ordered.
To do this you need to go into Slide setup or in the later versions go to Design, then page setup. You need to manually enter the correct page size to the size of print you require.
The picture below show the page has been set to an A3 landscape.
Do not rely on just selecting A3 from the powerpoint size dropdown
Landscape A size (swap the dimentions for a portrait poster)
A0 1188mm x 841mm
A1 841mm x 594mm
A2 594mm x 420mm
A3 420mm x 297mm
Please also upload a PDF file of your design along with your powerpoint file. We cant't possibly have all the fonts so If you use non system fonts then these could reflow and get replaced without our knowledge.
Supplying a Pdf means we can check one against the other.
What image types can I use for poster printing?
Although you can upload your file any time, we would recommend you order your poster or products first.
By doing this, you will be sent an order confirmation of payment (which is your invoice and you should print out) Copy and Paste your RC (invoice number) number into the upload form.
Go to our upload page, click "Browse" to select
an image directly from your hard drive. you can select up
as many files as you like. We recommend creating a folder on the
desktop for easy access to store all the images you wish
to upload. You can send scans also, as long as you saved
them as tif or jpeg files. Once the files have successfully
uploaded you will be redirected to a success page and you
will receive an email confirming your upload. Don't close
your browser until you get the success screen otherwise
the upload may fail. We will be automatically notified of
Your upload will be linked to your payment in the checkout
stage. You will be asked for the name of the file(s) you
have uploaded. Simply type in the file name or description
of what you have uploaded. If you have emailed the file
just say you have emailed the 'filename' or if you are ordering
hardware, just type none.
We can print from jpeg format -.jpg, .jpeg or .tif, .tiff
files. The standard format for digital cameras is jpeg.
Do I get a discount if I upload multiple images?
We can also print from Eps files or the best solution is
a Pdf. Pdf's are best saved at full size so there are no
We can accept file sizes up to 300 mb.
This is a
list of current file extensions allowed to be uploaded...
jpg .jpeg .tiff .tif .pdf .bmp .ppt .pptx .doc .docx .cdr .drw .gif .png
We strongly recommend sending a PDF that most packages can make easily these days.
How large can my image file be?
We give a standard flat rate discount regardless of the
quantity of originals supplies. If you sent 3 files and
want one poster off each, you still receive a 10% discount
off your posters.
The discount structure is 1 poster no
discount. 2-5 posters -10%. 6-20 posters -20% and 21 and
We upload images with file sizes up to 300 MB total each upload. If
your images are larger try zipping them or compressing them.300
meg should be big enough to cover all the size posters we
What resolution must my image have?
The higher the resolution, the better the image quality.
As an example, a 2.1 mega pixel camera taking a picture
on its highest setting, will not go bigger than 50.8x40.6cm
(20"x16") and even then you may see some pixelating
depending on the image. Please remember, however, that the
quality of a poster is determined by the resolution, and
we do not accept responsibility for complaints caused by
insufficient resolution. We will endeavour to contact you
first, if the image in our professional opinion is not suitable.
As a rule of thumb, 150dpi at the size you want your poster
printed is the optimum file size however something else
to bear in mind is that a large poster is best viewed from
a distance.We can scale your image up to any size but remember
if the image is small it will probably pixelate as it gets
What about colours?
The colour can vary from printer to printer, Rip to
Rip and screen to screen. We use 'industry standard' colour profiles for each
media we use and cannot be held responsible for the colours
not matching what you see on screen. If you are in any doubt, send
us the image and we can check it is suitable for the prints
We use First Class Royal Mail recorded for standard poster
tubes or fabrics in boxes.
Still not found the answer to your question?
This can be upgraded to Special delivery at an extra
cost. In either case we will email the tracking code, so
you can track your order.
First Class recorded is not trackable
until it has been delivered so it is merely proof we have
posted it. For larger items, i.e. framed prints and framed
canvases or banner stands or popup stands, we will use a
overnight courier service.
We have provided multiple options in the shopping basket.
The First Class recorded method is free if your order is
over £65.00 (this can change)
contact us and we shall do our best to answer your questions.
Contact Peter on 0208 6681890 during office hours. 9.00am